Frequently Asked Questions (FAQs) for Elasticsearchch Hosting

  • General Questions for Elasticsearch Hosting

      01. What service do you provide?

    • What we provide is a fully managed Elasticsearch-as-a-Service hosting service. Our Elasticsearch hosting environment is built on our self-developed cloud application management platform.

      02. What's your Elasticsearch-as-a-Service hosting platform?

    • It is our quick evolving Elasticsearch hosting solution. It takes advantage of container and Kubernetes, which is the most popular and dominant container-orchestration system.

      03. What does the fully managed Elasticsearch hosting service mean?

    • Fully managed Elasticsearch hosting means that all Elasticsearch online databases on our platform are completely managed by us, such as the application deployment, migration, backup, security and upgrade.

      04. What functions does your control panel provide?

    • Aside from general operations to manage your hosting, our control panel supports Elasticsearch administrative functions, including FTPS server, monitoring metrics, and Shell / SSH.

      05. How do you provide technical support?

    • We provide technical support 24/7 via email. Sales department is available 24/7 via live chat and email. Billing department can be approached Monday - Friday, 8 a.m. to 5 p.m via email.

      06. What is the philosophy behind your managed Elasticsearch hosting service?

    • Our philosophy is to provide managed Elasticsearch hosting services with affordable prices to small and medium-sized businesses.

      07. How many data centers do you have?

    • Currently, we have four data centers located in Dallas, Bend, Charlotte, and Denver, allowing clients to deploy applications as close to their target audience as possible.
  • Technical Questions for Elasticsearch Hosting

      01. What Elasticsearch version do you support?

    • Currently, we support Elasticsearch 7.10.1 on our cloud hosting platform.

      02. Does your Elasticsearch cloud hosting service support integration with Kibana?

    • Yes. Our Elasticsearch cloud hosting service includes a built-in Kibana that is deployed with your Elasticsearch service.

      03. Does your managed Elasticsearch support SSL connection?

    • Yes. The SSL connection is enabled by default for each newly created Elasticsearch database on our Elasticsearch cloud hosting platform.

      04. Do you do backups for my online Elasticsearch database?

    • Yes. Our Elasticsearch Kubernetes platform takes backups for each database regularly. The backup frequency varies by hosting plan.

      05. Can I take backups of my database in your managed Elasticsearch hosting?

    • Yes. You can back up the databases via our Elasticsearch hosting control panel and download them.

      06. Do you have access limits to my Elasticsearch databases in the managed Elasticsearch hosting service?

    • No. We do not set limits on your access to the databases.

      07. How can I manage my Elasticsearch databases and users?

    • You can manage databases and users via Kibana in our Elasticsearch cloud hosting.

      08. Do you support shared hosting in your Elasticsearch cloud hosting?

    • No. Our fully managed Elasticsearch on Kubernetes is based on standalone Elasticsearch instance.

      09. What cloud providers and regions do you support in your Elasticsearch cloud hosting?

    • We currently support the private cloud from our four data centers in Dallas, Bend, Charlotte, and Denver. We are building more data centers and will support most of the popular public cloud providers in more regions in the near future.

      10. Can I monitor the resource usage of Elasticsearch on Elasticsearch hosting plans?

    • Yes. Our control panel supports real-time resource usage monitoring. Please refer to this guide article on how you can do it.
  • Sales Questions for Elasticsearch Hosting

      01. Can I try Elasticsearch hosting plans before payment?

    • Yes. New clients can enjoy a free trial before payment.

      02. What Elasticsearch hosting plan should I start with?

    • If you are not sure what plan you should start with, you can choose a primitive plan and upgrade to a higher level when necessary. Our Elasticsearch hosting plan upgrade is very smooth here. There is almost no downtime during the process.

      03. How long does it take to set up my Elasticsearch online?

    • The deployment of a Elasticsearch on our platform can be a matter of minutes, even seconds.

      04. Do you have a download file and IP that I can test the network speed?

    • Yes. You can test our network speed at the Data Centers page.

      05. Do you offer any network and server uptime guarantee?

    • Yes. We offer a 99.9% uptime guarantee for our network and all servers.

      06. What is difference between free trial services and paid services?

    • In the free-trial period, you will be able to enjoy our paid services for free.

      07. How can I continue my service after the free trial?

    • If you decide to continue using the service, you need to prepay for the hosting service before the trial is over. We will send you an invoice after you complete your billing information so that you can make the payment upfront. If you need help on this, please refer to the link.

      08. How many free trial deployments can I have?

    • One free deployment is allowed at the same time during the trial.

      09. How can I get my free trial?

    • To start a free trial, please go to the Pricing page and click the 'Free Trial' button at the end of your interested plan.

      10. Can I end my trial and upgrade to a paid subscription?

    • Of course. You can upgrade to the paid subscription at any time during the free trial. Thank you.
  • Billing Questions for Elasticsearch Hosting

      01. What payment methods do you support?

    • Currently, we accept PayPal and credit card.

      02. How can I get a lower price?

    • You can get it by choosing a longer billing cycle. The longer the billing cycle is, the lower the price is.

      03. How can I set an automatic payment via PayPal?

    • Please refer to the guide article.

      04. How can I change billing cycle?

    • Please log in to your control panel and navigate to 'My Applications' to update your billing cycle.